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Farnham, Surrey 01252 979 687

Damp, Mould & Condensation

Help prevent and manage common issues in your home.

What causes damp and mould?

Damp and mould are among the most common issues in rental properties, particularly during colder months. In many cases, these can be prevented or reduced with a few simple steps.

This guide explains the difference between damp and condensation, how to minimise the risk, and what to do if you notice a problem.

Download our guide

What’s the difference between condensation and damp?

Condensation is caused by moisture in the air settling on cold surfaces such as windows and walls. This is the most common cause of mould in homes. It is often linked to everyday activities such as cooking, showering and drying clothes indoors.

Damp is usually caused by structural issues, such as leaks or problems with the building itself. If you suspect damp rather than condensation, it’s important to report this as soon as possible.

How to reduce condensation

  • Keep your home well ventilated by opening windows regularly
  • Use extractor fans when cooking or showering
  • Keep internal doors closed when generating moisture
  • Avoid drying clothes on radiators where possible
  • Maintain a consistent level of heating throughout the property

These steps help reduce moisture build-up and prevent mould from forming.

Need to report a problem?

If your property is managed by the landlord:
Please contact your landlord directly.

If your property is managed by LK:
Please report any maintenance issues using the reporting system below. Alternatively, you can contact your Property Manager by email at pm@lklettingsco.com

For all non-urgent maintenance issues, please complete the form below, and we will respond as soon as possible, or call on 01252 979 687.

Emergency and urgent issues

If an urgent issue occurs outside of our working hours, please take reasonable steps to make the situation safe and prevent further damage:

  • If there is a water leak, please turn off the stopcock to stop the water supply and help prevent further damage.
  • Switch off the electrics if necessary, but only where it is safe to do so.
  • Take reasonable steps to contain the issue and prevent further damage to the property and your belongings.
  • Contact the LK Lettings Co. office when we reopen so that we can arrange the appropriate repair or advise you on the next steps.
  • Please do not instruct your own contractor without prior approval. If you arrange a contractor or repair without authorisation from LK Lettings Co. or the landlord, the landlord may not be responsible for the cost.
Report maintenance

Download our full guide

For more detailed advice, including practical tips and examples, you can download our full damp and condensation guide below.

Download damp, mould & condensation guide